General conditions

PAYMENT

For the final confirmation of your booking you must pay a percentage of the total amount by credit card or bank transfer. If you decide to make the payment by bank transfer, you must send the proof of payment by email to villas@villalia.es.

In the case of LANZAROTE and FUERTEVENTURA, the percentage of booking confirmation will be 30% of the total amount. Once we have checked that the payment has been made, we will send you the booking confirmation by email and we will ask you to provide a credit card (Visa or Mastercard) for the security deposit.

The rest of the payment will be made 15 days before check-in by bank transfer or credit card. In the summer months of July and August, bookings will be fully paid 30 days before the day of arrival at the accommodation. If the final payment is not made in due time and form within 72 hours of the aforementioned date of final payment (15 days before/30 days before), Villalia reserves the right to cancel the booking without refund of the deposit paid.

In the case of LANZAROTE, the following 4 accommodations (Vista Reina, Vista Rey, Villa Princesa and Arabella), you must make an availability enquiry and within 24/36 hours we will confirm if we have availability. If you wish to confirm the reservation, regardless of the day of arrival at the accommodation, you must pay the full amount of the reservation by bank transfer or by credit/debit card, as you prefer. 

For the ISLA DE LA TOJA, the percentage of the booking confirmation will be 50% of the total amount. Once we have checked that the payment has been made, we will send you the booking confirmation by e-mail and we will ask you to provide a credit card (Visa or Mastercard) for the security deposit.

If payment is made by bank transfer, proof of payment must be sent by email to villas@villalia.es.

The rest of the payment will be made 15 days before check-in by bank transfer. In the summer months of July and August, reservations will be fully paid 60 days before the day of arrival at the accommodation. If the final payment is not made in due time and form within 72 hours of the aforementioned date of final payment (15 days before/60 days before), Villalia reserves the right to cancel the booking without refund of the deposit paid.

 

ENTRY AND DEPARTURE

You will be given the keys (or the access code to the villa) in the accommodation after having charged the outstanding amount (if any) and you must provided, for the security deposit, the number of a credit card with expiration date.

We will not charge or block any amount from the card, but if after departure there is anything broken or damaged in the villa itself, you may be charged up to 150€ for accommodation in Lanzarote and La Toja Island and up to 300€ for accommodation in Fuerteventura. After 7 days from the day of departure, the card data will be automatically deleted.

As a general rule, the check-in time for accommodation in Lanzarote is from 15:00 and for accommodation in Fuerteventura from 16:00. If you wish to access the accommodation earlier, please contact us to request it, and we will consult with our staff.

The check-out time on the day of departure in Lanzarote and Fuerteventura is until 10:00 am. If you want to leave the accommodation later, please contact us and we will let you know if it is possible or not.

FREE FLEXITIME SERVICE

This service is solely and exclusively for accommodation on the island of LANZAROTE and FUERTEVENTURA.

• IMPORTANT FLEXITIME CONDITIONS:

To benefit from this service it is necessary and essential to have your flight times and flight numbers within 48 hours of making your booking. Otherwise, the FLEXITIME will NOT be applied and your check-in time if you have booked accommodation in Lanzarote will be from 15h00 and if you have booked accommodation in Fuerteventura it will be from 16h00, in both cases the check-out time on the last day will be until 10h00.

-Once the flight details have been provided, we cannot be held responsible for any flight changes that may occur at a later date.

In the following 4 accommodations (Vista Reina, Vista Rey, Villa Princesa and Arabella):

They do NOT have the FLEXITIME service.

OCUPPATION

Children aged up to 2 years old will not count when calculating the price of the stay (but do count in the number of people).

It is totally forbidden to occupy the property with more people than declared when doing the booking.

Pets will be allowed when asking for authorization and if accepted. In case of violating any of this conditions, Villalia reserves the right of asking you to leave the property inmediately, without any compensation for the client.

 

CHANGES

All cancellations or changes must be notified written or by email.

No modification will be penalized, as long as it is communicated in advance. (This period is different in each destination and season). Changes will be accepted only if the availability of the accommodation allows it.

Given circumstances beyond control of the property (fire,failures,etc), if the property could not be offered, a change will be possible to other property with similar features. In any case, the client will be informed as soon as possible for him to decide to opt for a refund or not.

*In the following 4 accommodations (Vista Reina, Vista Rey, villa Princesa and Arabella):

In the following 4 accommodations (Vista Reina, Vista Rey, villa Princesa and Arabella):
If you would like a modification to your booking in any way after it has already been confirmed (e.g. arrival date or accommodation chosen), we will do our best to make these changes, however, we cannot guarantee it. To make a request, please e-mail us at villas@villalia.es. You will be notified of the total cost, if applicable, before you choose to proceed with any changes. You should be aware that these costs may increase the closer you get to the arrival date when changes are made and you should contact us as soon as possible. In the event that we are unable to accommodate your request and you do not wish to proceed with the original booking, we will treat this as a cancellation on your part. Alternatively, a cancellation fee may be payable as set out in our cancellation policy.

 

PRICES AND AVAILABILITY

The price and availability of our accommodations are updated in real time, that is, both the availability and price of an accommodation can vary in a matter of minutes. That's why we recommend that you make your reservation as soon as you see an accommodation that interests you... Because it is possible that, when you try to book it a few hours later, or the next day, it is no longer available or its price has changed. On the other hand, offers or rates at specific times are not retroactive on already confirmed reservations.

 

CLEANING

The client will be able to contract, in addition to the cleaning of entry and exit that are included in the price, all those who wish, after consulting. For stays of more than 7 nights you should check when the intermediate cleaning included in the price, according to destination and season.

On the day of departure the apartment must be in a reasonable cleaning condition. Otherwise, the amount equivalent to a cleaning service of the credit card that has been provided as a deposit will be deducted.

 

*In the following 4 accommodations (Vista Reina, Vista Rey, villa Princesa and Arabella):

The villa will be thoroughly cleaned prior to your arrival and will be ready for you by 16:00hrs on the start day of your stay with us. Additional cleaning services are available, just get in touch.

BEHAVIOUR

Loud music and parties are forbidden. The infringement of this rule could lead to an inmediate eviction of the property.

It is not permitted to smoke inside the property..

The client agrees to the correct use of the property, as well as respecting the basic rules of civil coexistence specially the ones related to the sleeping hours. It is not allowed to change the place of the furniture. T