General Terms and Conditions
This document sets out the general terms and conditions that form part of the contract established between the guests and the company Gestiones Villalia S.L., with registered address at Calle La Laja 4, Yaiza, Playa Blanca, 35580, Las Palmas, and Tax ID B76147180.
At the time of making your reservation, regardless of the channel through which it was made—whether via this website or another sales agent collaborating with Villalia—you accept the terms and conditions detailed in this section.
The reservation will be confirmed once the first payment of the agreed percentage according to the destination and accommodation (specified in each listing and prior to confirming the reservation) has been received. Once this payment is verified, the guest will receive a booking confirmation email. Payment must be made within no more than 72 hours after making the reservation, by bank transfer or credit card. If payment is not received within this time frame, Villalia reserves the right to cancel the reservation without prior notice.
The remaining balance must be paid 15 days prior to the arrival date at the accommodation by bank transfer or credit card (Visa or Mastercard), except for reservations with arrival dates in July and August, which must be paid in full 30 days prior to arrival.
Payment deadlines may vary depending on season and destination and will be specified in each accommodation listing before finalizing the reservation.
Prices shown on our website are in euros per night or as the total booking amount. The minimum stay varies depending on the season and accommodation.
Additional charges for extra services may not be included at the time of booking, depending on the accommodation and its specific conditions. If any of these services are not included in the rental price, this will be shown when confirming the extra service. Some services that generally incur a cost and are subject to availability include:
Late check-out up to 2:00 p.m.: €60 (subject to availability and prior written confirmation from the Villalia team).
Late check-out up to 4:00 p.m.: €90 (subject to availability and prior written confirmation).
Late check-out after 4:00 p.m.: the full night will be charged, applying a discount that must be consulted with the Villalia team.
Other extra services, experiences, or personalized services may be added at the time of booking or later via the form on our website or by emailing villas@villalia.es to receive information on availability and prices.
A baby cot and high chair are available per stay upon guest request. Initial and final cleaning of the accommodation is included, as well as an additional cleaning if the stay exceeds 7 nights. Pool maintenance and cleaning are included according to the maintenance team’s schedule, which will be communicated upon arrival.
To request changes or cancellations, we recommend contacting the Villalia team in writing via WhatsApp or email.
No modification will be penalized provided it is communicated within the required notice period. Changes will only be accepted if accommodation availability allows.
If, due to circumstances beyond the property’s control (breakdowns, flooding, fire, or other force majeure), the reserved apartment cannot be offered, it may be replaced with another of similar characteristics. If this is not possible, the reservation will be cancelled. In all cases, the guest will be informed as soon as possible and may choose to receive a full refund if they do not accept the alternative accommodation.
Cancellations made 15 days or more prior to the check-in date will receive a full refund of the amount paid for the villa reservation (bank fees excluded).
Cancellations made less than 15 days prior to the check-in date will not be refunded under any circumstances.
For reservations starting in July and August, cancellations made less than 30 days prior to the check-in date will not be refunded under any circumstances.
Cancellation periods may vary depending on destination, season, or accommodation and will always be specified in the listing and cancellation policy.
At the time of completing online check-in and once full payment of the reservation has been made, guests must provide their credit card details and expiration date. No charge or hold will be made. However, if any damage is found after departure, the guest will be informed and the corresponding amount will be charged for damages to the property or failure to comply with house rules affecting the condition of the property or the time required to prepare it for the next guest.
Check-in time is 4:00 p.m. Early check-in must be requested in advance and is subject to availability and team organization. Check-out time is 10:00 a.m.; additional time must be requested and paid accordingly. If these schedules are violated without prior authorization, extra charges may apply.
Children under 2 years old are not counted toward the number of guests for payment calculations.
It is STRICTLY PROHIBITED to exceed the number of guests declared at the time of booking. Otherwise, Villalia reserves the right to charge the corresponding amount for extra guests to the security card.
Pets are only permitted with special authorization requested and approved in advance. Violation of these conditions may result in charges for cleaning and disinfection of the accommodation.
Guests are responsible for respecting the following house rules:
Smoking is PROHIBITED inside the house.
Respect QUIET HOURS (10:00 p.m. – 10:00 a.m.) and keep noise levels low. Parties are prohibited.
Keep the house clean and dispose of TRASH in the appropriate container. Accumulated trash contributes to pest problems.
Bed linen and towels will be changed every 7 days (a bag will be provided for used items). Please do not wash them; the washing machine is for personal use only. For urgent changes, contact us.
IMPORTANT: Sitting on the living room sofa with sunscreen on the skin is PROHIBITED. If stains are found at check-out, the equivalent cost of a cleaning service will be deducted from the deposit.
The apartment must be left in reasonably clean condition on departure; otherwise, cleaning costs will be deducted from the deposit.
Pool maintenance will be carried out by our staff according to schedule. Please do not manipulate the pool pump. Contact us if any issue arises.
Do not waste energy; turn off lights when not in use.
Check-out time is 10:00 a.m.; late departures require prior authorization.
Guests are responsible for receiving, storing, and understanding arrival and access instructions, and for completing the check-in form with accurate guest information.
Upon departure, leave the villa reasonably clean, turn off appliances (air conditioning, TVs, ovens, induction hobs), dispose of trash, close all doors properly, and leave the keys where they were collected.
Report any damage occurring in the villa as soon as possible.
Guests are responsible for keys and garage remotes; loss or damage may result in additional charges for lock replacement, key replacement, and management.
Villalia reserves the right to charge extra fees to the security card or terminate the rental contract and request that the villa be vacated if any of these responsibilities are breached before, during, or up to 7 days after the stay.
Villalia will provide guests with all necessary and accurate information for arrival and surrounding conditions. However, it is not responsible for nearby construction works, satellite TV availability, or interruptions to electricity, water, or internet services beyond the company’s or property’s control, and no compensation will be offered in such cases.
If the property suffers damage preventing rental before guest arrival, Villalia will inform the guest and offer alternatives with equivalent price and conditions. If this is not possible due to lack of availability, the full booking amount will be refunded without compensation.
Your personal information will be handled in accordance with Organic Law 3/2018 of December 5 on data protection and will not be shared with third parties for any commercial or other purposes.